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Customers say the darnest things….but why? “The Loquacious Customer” Part 4...
In conclusion of our 4-Part series to examine why customers say what they say, we want to leave you with some really off the wall customer comments. Everyone knows that certain someone in their life...
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Are call centers a family business?
Memorial Day weekend means much more than BBQs and beaches. It’s a time to reflect on all that we have because of the many who have served. It is a time to be with friends and family and be grateful...
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Are you over charging your customers?
No one likes to be overcharged and your customers are certainly no different. If you are seeing a trend in the customer feedback you are receiving, perhaps it’s time to rethink some of those extra or...
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Does your call center need to change its tune?
Your customers will tell you everything. They’ll tell you when they’re happy; they’ll tell you when they’re not. They’ll tell you when your choice of hold music is for the birds. No, seriously....
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